About this blog

This blog was created for anyone with an interest in the Avaya IP Office. As a user,you will find tips and information,as an installer,you will find ideas to help you do your job more efficiently. The causal maintainer will find helpful information to manage your phone system. For the sales person,there is information on what solutions work well for different circumstances.


January 2018

Article Categories

Voicemail to Email –supplemental info –setting up hMail

More often,I am asked to connect a voicemail system to an email server that requires an encrypted connection,and I’ve covered doing some of that in a previous blog. However,just recently,I used a 3rd party tool called hMail to accomplish this. If you look deep enough,there is a writeup by Kyle [...]

Found a bug…Avaya Voicemail Pro

I found a bug and it’s a doozie. Since about 8.1,I have had an on-going fight with setting voicemail pro to do voicemail-email. This used to be the easiest task in all the world,even with the documentation provided by Avaya not being quite right. Anyway,I digress.

I was just setting up a [...]

Voicemail to Email on Avaya Voicemail Pro

Pre-Requisites:Set up an email account that will be used to send voicemails from the voicemail server. Authentication to this account must NOT be encrypted. Voicemail Pro’s native email functionality does not support encrypted authentication. If an internal Microsoft Exchange server is being used as the destination SMTP server,the appropriate relaying permissions must be [...]

Installing Voicemail Pro on a Domain Controller

Those of you with some experience will immediately say…NOOOOO! The manual says you shouldn’t do that. I agree completely. Servers running the Windows Domain Controller / Active Directory role should be left alone to do their job. The major offender of this of course is the Small Business Server suite of different flavors. This [...]

IP Office UCM –Unified Communications Module –the basics

There’s scattered information available on the UCM card for the IP 500V2. My initial introduction so far to it is positive. The one thing that makes me scratch my head is why the port cover for the HDMI,USB and RJ45? None of the other modules come with covers…Anyway,getting into this thing and [...]

Using Avaya Contact Store on a separate system

Avaya requires this software to run on a server operating system,so that may not always be where you have Voicemail Pro installed. It’s not too hard to configure an external system to run as Contact Store,however,you do need to create a share on the Voicemail Pro server,install Contact Store on the [...]

WAV format for Avaya IP Office Voicemail Pro

I get a lot of requests for this information and it is buried in the Avaya IP Office Manager help file,but like anything else,you’ve got to know what to look for. Clients and peers ask me,“I have a professional voice over company recording prompts for may auto attendants. What format do I [...]

IP Office call recording –longer than 60 minutes

Avaya engineers put a limit on the length of time a phone call can be recorded. The stated reason is that they didn’t want people having problems filling up the system’s hard drive.

First I have to say –give me a break! Hard drive space is cheap and is continually doing a downward spiral [...]

Voicemail Pro is down…what now? Part 2

Part 2 –checking the system

There are several things that can cause Voicemail Pro to stop working.

1. The Voicemail Pro service may be stopped.

2. The Voicemail Pro server may have malfunctioned.

3. There may be a (connectivity) network issue.

4. It’s possible the license is not validating correctly.

What to do? Note:[...]

Voicemail Pro is down…what now? Part 1

Part 1:Be Proactive

This is the first in a series of troubleshooting posts for the Avaya IP Office Voicemail Pro server,however,we are going to start off being pro-active. If you are a vendor installing and selling IP Office systems,you probably aren’t actively monitoring every one of your clients systems. Instead,you [...]