About this blog

This blog was created for anyone with an interest in the Avaya IP Office. As a user,you will find tips and information,as an installer,you will find ideas to help you do your job more efficiently. The causal maintainer will find helpful information to manage your phone system. For the sales person,there is information on what solutions work well for different circumstances.


January 2018

Article Categories

How long has it been since the last Windows reboot?

It’s a handy bit of information to know when the system was last rebooted.

On Windows Server 2008R2,you can find this in the System event log. Open up the management console and go to Diagnostics.

Open Event Viewer|Windows logs. Click on the filter option on the right-hand menu. In this this box,there is [...]

Licensing issues for backup IP Offices

I am sure if you have been around the IP Office 500v2 for some time,you may have run into this issue –like most conscientious system vendors,you have a few spare parts in your shop in case something dies out in the field. Perhaps you are a customer/client that has a few of [...]

TurboMeeting –Webinars,remote meetings and remote support

For most of us engineers,remote support is now the life blood of our businesses. It allows us to work from one location and fully support our customers without ever setting foot in their office. Over the years,there have been many great remote access tools –one of the first was PC Anywhere,then [...]

Troubleshooting –Voicemail pro service not running

I got a call the other day to check out a system that the voicemail pro service was not working. The on site engineer had done everything I usually do,but the phone system would still deliver a busy signal when dialing the *17 access code. Here are the initial steps…

1. Check for valid [...]

Data recovery:a tale of personal disaster

We all know the saying that the shoemakers kids shoes are falling apart. Well,the same sometimes goes for the computer guy. Usually not the newest infrastructure and maybe not the best backups happening. As a computer guy,I like improving my infrastructure,but I’m cheap and usually go for hard-drive or memory upgrades. Get [...]

Troubleshooting Voicemail to Email –embedded version

The IP Office has some fantastic tools to troubleshoot issues,however,when you are working on a system that uses embedded voicemail,your options are very limited. There is usually no computer working as an email relay or logging what happens.

It’s time to pull out the old standard troubleshooting tool that has stood the [...]

IP Office –Voicemail to email using GMail

This one is going to be a long one and may end up being a video tutorial. But for now,this documents the process used to get Voicemail to Email working using Google’s mail servers –GMail as our host.

Note:This post is only covering doing this with Windows Server 2008 R2. At some [...]

Manually remove a Windows service

Warning –don’t do this unless you know what you are doing. It’s not a reversible proceedure. On occaision I have found the need to manually uninstall some applications because the uninstaller either doesn’t exist or it’s been so poorly written that it leaves stragglers behind. Usually,they are in the form of directories and [...]

Hacked and infected CCC server –a tale from the trenches

Today I was called to troubleshoot a CCC server. Over time,the system had been slowing down and showing signs of age,however a recent re-boot seemed to kick start the reports server. However,today,it was back to square one,no CCC reporter. Scratch head…

Step 1:Restart the CCCReporter service. Stopped and restarted [...]

Troubleshooting –using arp

On the physical layer,or layer 1,computers communicate by sending a string of electrical pulses across a wire. This layer,abstracting things a little,is sending binary 0′s and 1′s. Knowing this is fine,but it is still a little on the theoretical side of things and is likely to get you a blank [...]