About this blog

This blog was created for anyone with an interest in the Avaya IP Office. As a user,you will find tips and information,as an installer,you will find ideas to help you do your job more efficiently. The causal maintainer will find helpful information to manage your phone system. For the sales person,there is information on what solutions work well for different circumstances.


February 2018

Article Categories

Request to Avaya


I was originally going to title this article just focused on the first item here,TLS encryption for VMPro,however,there are going to be many items here,so I am making this a generic article. Hopefully,this will be found by someone in Avaya marketing and engineering who cares.

TLS encryption for Voicemail [...]

Avaya 2013 Q3 fixes for Customer Call Reporter 8.0 and 8.1

On Sept 30,2013,Avaya released Service Pack 6 for the IP Office pertaining to systems on firmware levels 8.0 and 8.1. As always,check the release notes for any pertinent fixes you or your clients may need.

There is another blog entry I just made regarding SP6,however,I feel a separate article is [...]

Licensing issues for backup IP Offices

I am sure if you have been around the IP Office 500v2 for some time,you may have run into this issue –like most conscientious system vendors,you have a few spare parts in your shop in case something dies out in the field. Perhaps you are a customer/client that has a few of [...]

IP Office –Voicemail to email using GMail

This one is going to be a long one and may end up being a video tutorial. But for now,this documents the process used to get Voicemail to Email working using Google’s mail servers –GMail as our host.

Note:This post is only covering doing this with Windows Server 2008 R2. At some [...]

Avaya IP Office firmware bug? System name mailbox

A colleague told me about this one and I jumped on my system to verify it. So here’s a strange one…particularly noticed with IP Office firmware versions 7.0,6.1 and 6.0. The system creates a voice mailbox using the system name and could cause a conflict if you have a hunt group or user [...]

Accidental 911 calls

It happens more often than we would like,but people do actually call 911 by mistake. We call it ‘fat-fingering’because we’re just in too much of a hurry and instead of dialing 9+1+phone number,we accidentally press the 1 button twice.

Of course a hang up happens right away –the ooops,I didn’t [...]

What is Service Monitoring on the IP Office?

Service monitoring is a way for the manager of a group of users programmed in the IP Office to listen in on the calls for quality or training purposes. Often,this is also used with call recording. In order to do this,the manager must be given the ‘can intrude’right and the users being [...]

New IP Office video tutorial posted

In response to a request,I have posted a new video tutorial. This one covers adding users to Hunt Groups (or queues). It’s under the Intermediate Programming section –enjoy!

IP Office dial plans

Dial planning is a fairly simple concept,however,after looking at some systems over the years,I have found it’s an issue that needs to be addressed.

If you are maintaining an existing system or are planning or engineering a new system,the dial plan is an important part of making everything work well together. [...]

New video tutorials available

OK…we are back with a fresh batch of four video tutorials. The ones just posted cover programming queued hunt groups,hunt groups with automatic fallback using a time profile,hunt groups with fallbacks using a button programmed on a phone and finally setting up voicemail to email on the IP Office with embedded voicemail.