About this blog

This blog was created for anyone with an interest in the Avaya IP Office. As a user,you will find tips and information,as an installer,you will find ideas to help you do your job more efficiently. The causal maintainer will find helpful information to manage your phone system. For the sales person,there is information on what solutions work well for different circumstances.


January 2018

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Voicemail to Email –supplemental info –setting up hMail

More often,I am asked to connect a voicemail system to an email server that requires an encrypted connection,and I’ve covered doing some of that in a previous blog. However,just recently,I used a 3rd party tool called hMail to accomplish this. If you look deep enough,there is a writeup by Kyle [...]

Found a bug…Avaya Voicemail Pro

I found a bug and it’s a doozie. Since about 8.1,I have had an on-going fight with setting voicemail pro to do voicemail-email. This used to be the easiest task in all the world,even with the documentation provided by Avaya not being quite right. Anyway,I digress.

I was just setting up a [...]

How to create a full menu list and still give callers options to dial extension at any time

Well,that’s a long title! I couldn’t figure how to make that shorter. This tip is for Voicemail Pro only,you cannot do this with embedded voicemail. Let me explain. First,here is the configuration and auto-attendant announcement script.

Configuration:IP400 or IP500 system with Voicemail Pro. Users have extensions in the 100,200,300,[...]

Complaint:Avaya Visual Voice for IP Office

OK…so getting the ear of the folks who design and program the system seems to be a nearly impossible task,and this particular detail has been stuck on my personal complaint list for some time.

When Avaya introduced Visual Voicemail for the IP Office some years ago,it was a wonderful thing and continues [...]

Voicemail to Email on Avaya Voicemail Pro

Pre-Requisites:Set up an email account that will be used to send voicemails from the voicemail server. Authentication to this account must NOT be encrypted. Voicemail Pro’s native email functionality does not support encrypted authentication. If an internal Microsoft Exchange server is being used as the destination SMTP server,the appropriate relaying permissions must be [...]

Installing Voicemail Pro on a Domain Controller

Those of you with some experience will immediately say…NOOOOO! The manual says you shouldn’t do that. I agree completely. Servers running the Windows Domain Controller / Active Directory role should be left alone to do their job. The major offender of this of course is the Small Business Server suite of different flavors. This [...]

IP Office UCM –Unified Communications Module –the basics

There’s scattered information available on the UCM card for the IP 500V2. My initial introduction so far to it is positive. The one thing that makes me scratch my head is why the port cover for the HDMI,USB and RJ45? None of the other modules come with covers…Anyway,getting into this thing and [...]

Sending Voicemail Pro call flow files via email

I’ve heard people tell me that when they send an IP Office configuration file and Voicemal Pro call flow file to themselves,the Voicemail Pro call flow file doesn’t come through. This is a normal action for Outlook as it views the .MDB file type as ‘dangerous’. So,how do you tell Outlook that this [...]

Using Avaya Contact Store on a separate system

Avaya requires this software to run on a server operating system,so that may not always be where you have Voicemail Pro installed. It’s not too hard to configure an external system to run as Contact Store,however,you do need to create a share on the Voicemail Pro server,install Contact Store on the [...]

Troubleshooting –Voicemail pro service not running

I got a call the other day to check out a system that the voicemail pro service was not working. The on site engineer had done everything I usually do,but the phone system would still deliver a busy signal when dialing the *17 access code. Here are the initial steps…

1. Check for valid [...]