About this blog

This blog was created for anyone with an interest in the Avaya IP Office. As a user,you will find tips and information,as an installer,you will find ideas to help you do your job more efficiently. The causal maintainer will find helpful information to manage your phone system. For the sales person,there is information on what solutions work well for different circumstances.

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Article Categories

Time services –IP Office and Windows

We focus a lot of articles on the Avaya IP Office. Time standards are something that keep cropping up. Fortunately,getting the IP Office to keep the right time isn’t too difficult. One of the main things to keep straight is connectivity to the Internet and correct DNS resolution. To telecom techs still struggling with [...]

Voicemail to Email –supplemental info –setting up hMail

More often,I am asked to connect a voicemail system to an email server that requires an encrypted connection,and I’ve covered doing some of that in a previous blog. However,just recently,I used a 3rd party tool called hMail to accomplish this. If you look deep enough,there is a writeup by Kyle [...]

Using SoftConsole-Receptionist

Soft Console is an application that has been around for the Avaya IP Office since its inception many years ago. There are a couple of things that you will need to know to get things working correctly.

1. Since the release of 9.1,the softconsole is version specific. In other words,the softconsole app for [...]

How to create a full menu list and still give callers options to dial extension at any time

Well,that’s a long title! I couldn’t figure how to make that shorter. This tip is for Voicemail Pro only,you cannot do this with embedded voicemail. Let me explain. First,here is the configuration and auto-attendant announcement script.

Configuration:IP400 or IP500 system with Voicemail Pro. Users have extensions in the 100,200,300,[...]

Installing Avaya admin suite on 2012 server

By default,2012 comes with DOT.NET 4.0 and the admin suite needs DOT.NET Framework 3.5. So…what to do?

Requirements –you will need your 2012 installation disk.

This command assumes your source disk is in drive D:Make adjustments if yours is different.

Open a command prompt and type the following dism /online /enable-feature [...]

Commonly used network ports for the Avaya IP Office

69 –TFTP Manager 1433 –MSSQL TCP 1434 –MSSQL UDP 1719 –VoIP Call setup 1720 –VoIP Call setup 1835 –CCR Wallboard 5060 –SIP Callsetup 8080 –Default port for Avaya One-X server 8888 –Default port for Avaya Contact Store 49152 –53247 –H.323 Streaming Audio (randomly chosen) [...]

Where to find the Avaya IP Office documentation

Too much documentation is not a bad thing. Whenever I look at a new product to evaluate,one of the first steps I take is to find the manual for the product and check out how well it is written. Avaya has done a fantastic job with this,just finding it can sometimes be tricky [...]

IP Office Onboarding for support

Since Avaya has a new support model for the IP Office IP500v2 series of phone switches as of v8.0,the system has a new registration process. Part of that is getting the inventory file. To do this,follow these steps.

http://192.168.42.1 (or the IP address of your system) Select IP Office Web Management Login with [...]

IP Office Paging to Overhead Speakers and Phone Speakers

Before you get your hopes up,please let me crash them down first. If you have done any overhead paging on the Avaya IP Office,you should know that it is an art,not a science. It seems there are so many variables that can mess things up with overhead paging,so please believe me [...]

Avaya 2013 Q3 fixes for Customer Call Reporter 8.0 and 8.1

On Sept 30,2013,Avaya released Service Pack 6 for the IP Office pertaining to systems on firmware levels 8.0 and 8.1. As always,check the release notes for any pertinent fixes you or your clients may need.

There is another blog entry I just made regarding SP6,however,I feel a separate article is [...]