About this blog

This blog was created for anyone with an interest in the Avaya IP Office. As a user,you will find tips and information,as an installer,you will find ideas to help you do your job more efficiently. The causal maintainer will find helpful information to manage your phone system. For the sales person,there is information on what solutions work well for different circumstances.

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Article Categories

Time services –IP Office and Windows

We focus a lot of articles on the Avaya IP Office. Time standards are something that keep cropping up. Fortunately,getting the IP Office to keep the right time isn’t too difficult. One of the main things to keep straight is connectivity to the Internet and correct DNS resolution. To telecom techs still struggling with [...]

Voicemail to Email –supplemental info –setting up hMail

More often,I am asked to connect a voicemail system to an email server that requires an encrypted connection,and I’ve covered doing some of that in a previous blog. However,just recently,I used a 3rd party tool called hMail to accomplish this. If you look deep enough,there is a writeup by Kyle [...]

Using SoftConsole-Receptionist

Soft Console is an application that has been around for the Avaya IP Office since its inception many years ago. There are a couple of things that you will need to know to get things working correctly.

1. Since the release of 9.1,the softconsole is version specific. In other words,the softconsole app for [...]

How to create a full menu list and still give callers options to dial extension at any time

Well,that’s a long title! I couldn’t figure how to make that shorter. This tip is for Voicemail Pro only,you cannot do this with embedded voicemail. Let me explain. First,here is the configuration and auto-attendant announcement script.

Configuration:IP400 or IP500 system with Voicemail Pro. Users have extensions in the 100,200,300,[...]

Installing Avaya admin suite on 2012 server

By default,2012 comes with DOT.NET 4.0 and the admin suite needs DOT.NET Framework 3.5. So…what to do?

Requirements –you will need your 2012 installation disk.

This command assumes your source disk is in drive D:Make adjustments if yours is different.

Open a command prompt and type the following dism /online /enable-feature [...]

Avaya IP Office Anywhere demo

Despite all the hubbub,I had still not yet configured an Avaya IP Office Anywhere demo. What exactly is that,you ask? Well,if you are an Avaya business partner,getting a demo kit is almost as important as your big toe is to walking a straight line. I’ve had several demo kits for years [...]

IP Office Onboarding for support

Since Avaya has a new support model for the IP Office IP500v2 series of phone switches as of v8.0,the system has a new registration process. Part of that is getting the inventory file. To do this,follow these steps.

http://192.168.42.1 (or the IP address of your system) Select IP Office Web Management Login with [...]

IP Office Paging to Overhead Speakers and Phone Speakers

Before you get your hopes up,please let me crash them down first. If you have done any overhead paging on the Avaya IP Office,you should know that it is an art,not a science. It seems there are so many variables that can mess things up with overhead paging,so please believe me [...]

Integra SIP Trunks and twinning

There are quite a few SIP trunk providers Avaya has issued documents on for the IP Office. Recently,one of my clients moved from Integra digital PRI circuits to SIP circuits. There were many factors involved and the implementation was far from smooth.

One of the final details involved twinning –IP Office twins an [...]

Adding a Pre-Recorded WAV file to embedded voicemail

It’s not often that we do pre-recorded menus for an embedded auto-attendant. It’s fairly straight forward when doing it with Voicemail Pro –just make sure the WAV file is in the right format and point the component within to use the file. Recently,a client asked me to load pre-recorded audio greetings for an [...]