About this blog

This blog was created for anyone with an interest in the Avaya IP Office. As a user,you will find tips and information,as an installer,you will find ideas to help you do your job more efficiently. The causal maintainer will find helpful information to manage your phone system. For the sales person,there is information on what solutions work well for different circumstances.

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Time services –IP Office and Windows

We focus a lot of articles on the Avaya IP Office. Time standards are something that keep cropping up. Fortunately,getting the IP Office to keep the right time isn’t too difficult. One of the main things to keep straight is connectivity to the Internet and correct DNS resolution. To telecom techs still struggling with [...]

Voicemail to Email –supplemental info –setting up hMail

More often,I am asked to connect a voicemail system to an email server that requires an encrypted connection,and I’ve covered doing some of that in a previous blog. However,just recently,I used a 3rd party tool called hMail to accomplish this. If you look deep enough,there is a writeup by Kyle [...]

Using SoftConsole-Receptionist

Soft Console is an application that has been around for the Avaya IP Office since its inception many years ago. There are a couple of things that you will need to know to get things working correctly.

1. Since the release of 9.1,the softconsole is version specific. In other words,the softconsole app for [...]

Found a bug…Avaya Voicemail Pro

I found a bug and it’s a doozie. Since about 8.1,I have had an on-going fight with setting voicemail pro to do voicemail-email. This used to be the easiest task in all the world,even with the documentation provided by Avaya not being quite right. Anyway,I digress.

I was just setting up a [...]

Programming an Avaya 9608 phone for VPN operation

Programming an Avaya 9608 for VPN

This article will only cover differences I have found programming the 9608 phone versus the 9620 phone.

The first time I configured a 9608 for VPN operation was a little different than previous times and stumped me for a little bit.

Out of the box,the phone booted up [...]

Avaya releases 2013 Q3 firmware update

On August 30,2013,Avaya released Service Pack 6 for IP Office systems in the supported 8.0 and 8.1 release family.

So,what should you do??? As always,check the service release notes that are in PDF format available on http://support.avaya.com (you will need a login) or http://www.iplabs.biz/AvayaGlobalTechTips.aspx and go to the bottom two entries [...]

Licensing issues for backup IP Offices

I am sure if you have been around the IP Office 500v2 for some time,you may have run into this issue –like most conscientious system vendors,you have a few spare parts in your shop in case something dies out in the field. Perhaps you are a customer/client that has a few of [...]

Adding a Pre-Recorded WAV file to embedded voicemail

It’s not often that we do pre-recorded menus for an embedded auto-attendant. It’s fairly straight forward when doing it with Voicemail Pro –just make sure the WAV file is in the right format and point the component within to use the file. Recently,a client asked me to load pre-recorded audio greetings for an [...]

Avaya CCC upgrade to CCR Customer Call Reporter

These days,companies that use the Avaya IP Office CCC product are migrating their systems to the newer application CCR or Customer Call Reporter. There are several considerations to consider when attempting to do this.

1. CCR does not install well over the top of a system that previously had CCC installed on it. It [...]

IP Office firmware upgrading

I’ve been doing the IP Office since release 1.3 somthing and upgrading the system can present challenges. Here are some best practices and a few tidbits to try as you do the upgrade.

1. Read the release notes. I can’t express the importance of this enough,even for someone like me who has done this [...]