About this blog

This blog was created for anyone with an interest in the Avaya IP Office. As a user,you will find tips and information,as an installer,you will find ideas to help you do your job more efficiently. The causal maintainer will find helpful information to manage your phone system. For the sales person,there is information on what solutions work well for different circumstances.


January 2018

Article Categories

Found a bug…Avaya Voicemail Pro

I found a bug and it’s a doozie. Since about 8.1,I have had an on-going fight with setting voicemail pro to do voicemail-email. This used to be the easiest task in all the world,even with the documentation provided by Avaya not being quite right. Anyway,I digress.

I was just setting up a [...]

Request to Avaya


I was originally going to title this article just focused on the first item here,TLS encryption for VMPro,however,there are going to be many items here,so I am making this a generic article. Hopefully,this will be found by someone in Avaya marketing and engineering who cares.

TLS encryption for Voicemail [...]

How to create a full menu list and still give callers options to dial extension at any time

Well,that’s a long title! I couldn’t figure how to make that shorter. This tip is for Voicemail Pro only,you cannot do this with embedded voicemail. Let me explain. First,here is the configuration and auto-attendant announcement script.

Configuration:IP400 or IP500 system with Voicemail Pro. Users have extensions in the 100,200,300,[...]

Installing Avaya admin suite on 2012 server

By default,2012 comes with DOT.NET 4.0 and the admin suite needs DOT.NET Framework 3.5. So…what to do?

Requirements –you will need your 2012 installation disk.

This command assumes your source disk is in drive D:Make adjustments if yours is different.

Open a command prompt and type the following dism /online /enable-feature [...]

Adding a Pre-Recorded WAV file to embedded voicemail

It’s not often that we do pre-recorded menus for an embedded auto-attendant. It’s fairly straight forward when doing it with Voicemail Pro –just make sure the WAV file is in the right format and point the component within to use the file. Recently,a client asked me to load pre-recorded audio greetings for an [...]

IP Office and Polycom Soundstation IP 6000

If you need to get into the phone’s advanced configuration menu,the password is 456. This is on the phone itself,going into menu button,pressing Settings and then pressing Advanced.

Once your phone IP address settings have been taken care of (default is DHCP),then you can get into the browser to complete the [...]

IP Office programming a B179 conference phone

The Avaya B179 Conference phone is a SIP device. Configuration and programming can be frustrating when doing this for the first time (or if you haven’t done it in a while).

Requirements:On any Avaya IP Office,release 7.0 or greater,you will need to make sure you have a VCM installed and an available [...]

IP Office paging to an analog trunk port

Overhead paging can be something of an art. The reason there is not a fixed way of doing this is because there are many kinds of equipment out there. This post will cover paging to an analog trunk port. The equipment being used is an Avaya IP Office 500v2 unit running 8.0.43 firmware,and the [...]

IP Office firmware upgrading

I’ve been doing the IP Office since release 1.3 somthing and upgrading the system can present challenges. Here are some best practices and a few tidbits to try as you do the upgrade.

1. Read the release notes. I can’t express the importance of this enough,even for someone like me who has done this [...]

Changing system time on an Avaya IP Office

Once in a while,the system time on the IP Office isn’t correct. Sometimes it can happen on a new installation where there isn’t a time source. No matter what,it’s a pain. What I like to do is program a button on one of the phones on the system so the change can be [...]