About this blog

This blog was created for anyone with an interest in the Avaya IP Office. As a user,you will find tips and information,as an installer,you will find ideas to help you do your job more efficiently. The causal maintainer will find helpful information to manage your phone system. For the sales person,there is information on what solutions work well for different circumstances.

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Article Categories

Time services –IP Office and Windows

We focus a lot of articles on the Avaya IP Office. Time standards are something that keep cropping up. Fortunately,getting the IP Office to keep the right time isn’t too difficult. One of the main things to keep straight is connectivity to the Internet and correct DNS resolution. To telecom techs still struggling with [...]

Voicemail to Email –supplemental info –setting up hMail

More often,I am asked to connect a voicemail system to an email server that requires an encrypted connection,and I’ve covered doing some of that in a previous blog. However,just recently,I used a 3rd party tool called hMail to accomplish this. If you look deep enough,there is a writeup by Kyle [...]

Using SoftConsole-Receptionist

Soft Console is an application that has been around for the Avaya IP Office since its inception many years ago. There are a couple of things that you will need to know to get things working correctly.

1. Since the release of 9.1,the softconsole is version specific. In other words,the softconsole app for [...]

Found a bug…Avaya Voicemail Pro

I found a bug and it’s a doozie. Since about 8.1,I have had an on-going fight with setting voicemail pro to do voicemail-email. This used to be the easiest task in all the world,even with the documentation provided by Avaya not being quite right. Anyway,I digress.

I was just setting up a [...]

How to create a full menu list and still give callers options to dial extension at any time

Well,that’s a long title! I couldn’t figure how to make that shorter. This tip is for Voicemail Pro only,you cannot do this with embedded voicemail. Let me explain. First,here is the configuration and auto-attendant announcement script.

Configuration:IP400 or IP500 system with Voicemail Pro. Users have extensions in the 100,200,300,[...]

Avaya IP Office Anywhere demo

Despite all the hubbub,I had still not yet configured an Avaya IP Office Anywhere demo. What exactly is that,you ask? Well,if you are an Avaya business partner,getting a demo kit is almost as important as your big toe is to walking a straight line. I’ve had several demo kits for years [...]

Programming an Avaya 9608 phone for VPN operation

Programming an Avaya 9608 for VPN

This article will only cover differences I have found programming the 9608 phone versus the 9620 phone.

The first time I configured a 9608 for VPN operation was a little different than previous times and stumped me for a little bit.

Out of the box,the phone booted up [...]

Commonly used network ports for the Avaya IP Office

69 –TFTP Manager 1433 –MSSQL TCP 1434 –MSSQL UDP 1719 –VoIP Call setup 1720 –VoIP Call setup 1835 –CCR Wallboard 5060 –SIP Callsetup 8080 –Default port for Avaya One-X server 8888 –Default port for Avaya Contact Store 49152 –53247 –H.323 Streaming Audio (randomly chosen) [...]

Complaint:Avaya Visual Voice for IP Office

OK…so getting the ear of the folks who design and program the system seems to be a nearly impossible task,and this particular detail has been stuck on my personal complaint list for some time.

When Avaya introduced Visual Voicemail for the IP Office some years ago,it was a wonderful thing and continues [...]

Where to find the Avaya IP Office documentation

Too much documentation is not a bad thing. Whenever I look at a new product to evaluate,one of the first steps I take is to find the manual for the product and check out how well it is written. Avaya has done a fantastic job with this,just finding it can sometimes be tricky [...]