About this blog

This blog was created for anyone with an interest in the Avaya IP Office. As a user,you will find tips and information,as an installer,you will find ideas to help you do your job more efficiently. The causal maintainer will find helpful information to manage your phone system. For the sales person,there is information on what solutions work well for different circumstances.

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Article Categories

Voicemail to Email –supplemental info –setting up hMail

More often,I am asked to connect a voicemail system to an email server that requires an encrypted connection,and I’ve covered doing some of that in a previous blog. However,just recently,I used a 3rd party tool called hMail to accomplish this. If you look deep enough,there is a writeup by Kyle [...]

Found a bug…Avaya Voicemail Pro

I found a bug and it’s a doozie. Since about 8.1,I have had an on-going fight with setting voicemail pro to do voicemail-email. This used to be the easiest task in all the world,even with the documentation provided by Avaya not being quite right. Anyway,I digress.

I was just setting up a [...]

How to create a full menu list and still give callers options to dial extension at any time

Well,that’s a long title! I couldn’t figure how to make that shorter. This tip is for Voicemail Pro only,you cannot do this with embedded voicemail. Let me explain. First,here is the configuration and auto-attendant announcement script.

Configuration:IP400 or IP500 system with Voicemail Pro. Users have extensions in the 100,200,300,[...]

Commonly used network ports for the Avaya IP Office

69 –TFTP Manager 1433 –MSSQL TCP 1434 –MSSQL UDP 1719 –VoIP Call setup 1720 –VoIP Call setup 1835 –CCR Wallboard 5060 –SIP Callsetup 8080 –Default port for Avaya One-X server 8888 –Default port for Avaya Contact Store 49152 –53247 –H.323 Streaming Audio (randomly chosen) [...]

Complaint:Avaya Visual Voice for IP Office

OK…so getting the ear of the folks who design and program the system seems to be a nearly impossible task,and this particular detail has been stuck on my personal complaint list for some time.

When Avaya introduced Visual Voicemail for the IP Office some years ago,it was a wonderful thing and continues [...]

Avaya releases 2013 Q3 firmware update

On August 30,2013,Avaya released Service Pack 6 for IP Office systems in the supported 8.0 and 8.1 release family.

So,what should you do??? As always,check the service release notes that are in PDF format available on http://support.avaya.com (you will need a login) or http://www.iplabs.biz/AvayaGlobalTechTips.aspx and go to the bottom two entries [...]

Voicemail to Email on Avaya Voicemail Pro

Pre-Requisites:Set up an email account that will be used to send voicemails from the voicemail server. Authentication to this account must NOT be encrypted. Voicemail Pro’s native email functionality does not support encrypted authentication. If an internal Microsoft Exchange server is being used as the destination SMTP server,the appropriate relaying permissions must be [...]

Installing Voicemail Pro on a Domain Controller

Those of you with some experience will immediately say…NOOOOO! The manual says you shouldn’t do that. I agree completely. Servers running the Windows Domain Controller / Active Directory role should be left alone to do their job. The major offender of this of course is the Small Business Server suite of different flavors. This [...]

Sending Voicemail Pro call flow files via email

I’ve heard people tell me that when they send an IP Office configuration file and Voicemal Pro call flow file to themselves,the Voicemail Pro call flow file doesn’t come through. This is a normal action for Outlook as it views the .MDB file type as ‘dangerous’. So,how do you tell Outlook that this [...]

IP Office –Voicemail to email using GMail

This one is going to be a long one and may end up being a video tutorial. But for now,this documents the process used to get Voicemail to Email working using Google’s mail servers –GMail as our host.

Note:This post is only covering doing this with Windows Server 2008 R2. At some [...]