About this blog

This blog was created for anyone with an interest in the Avaya IP Office. As a user,you will find tips and information,as an installer,you will find ideas to help you do your job more efficiently. The causal maintainer will find helpful information to manage your phone system. For the sales person,there is information on what solutions work well for different circumstances.


January 2018

Article Categories

Who is logged into that computer?

It’s really handy to know what user account is logged into a computer. There are several commercial tools out there,you can enable a global policy to make this happen. I prefer simple and instant. This is the method I used that worked for me.

First,I ping the computer name to make sure it [...]

Turning off the screen lock on Windows Server 2012

Microsoft has outdone themselves…things that used to be easy now require an act of Congress (as in con = against,and gress = progress).

Open RegEdit and change the value of this key from 1 to 2 (hex).


Go into Power Options,select the plan settings. Choose advanced settings,expand display and you [...]

Time services –IP Office and Windows

We focus a lot of articles on the Avaya IP Office. Time standards are something that keep cropping up. Fortunately,getting the IP Office to keep the right time isn’t too difficult. One of the main things to keep straight is connectivity to the Internet and correct DNS resolution. To telecom techs still struggling with [...]

Windows 10 initial installation

I am never a person to jump into the deep end before water is in the pool –namely trial and beta versions of Microsoft operating systems. So,it is just now that I am migrating some systems to Windows 10 pro. This entry will cover some of the things I encountered and also some [...]

Logmein –real klunker of an announcement,soon to be circling the drain

Over the years,I’ve been a huge advocate of LogMeIn. I’ve probably been signed up for 10 years. Recently,an announcement came down that only 10 free computer connections would be supported,otherwise,you would have to buy a professional (Pro) license. So,since I had 60+ computers tied into Logmein,I paid for a [...]

Adding a static route in Windows 7

Sometimes you need to add a static route to your Windows box…

Open a command prompt with Administrative rights

Type in route add a.a.a.a mask b.b.b.b c.c.c.c

a.a.a.a is the remote subnet

b.b.b.b is the remote subnet mask

c.c.c.c is the gateway address

Adding an inbound firewall rule for Avaya Contact Store on Windows Server 2008

We have a new document that describes the process on how to make an inbound firewall rule for the Avaya Contact Store. This application uses port 8888 which is not normally left open. While you may be able to access this application while logged onto the server,other systems on the network may not be [...]

Sending Voicemail Pro call flow files via email

I’ve heard people tell me that when they send an IP Office configuration file and Voicemal Pro call flow file to themselves,the Voicemail Pro call flow file doesn’t come through. This is a normal action for Outlook as it views the .MDB file type as ‘dangerous’. So,how do you tell Outlook that this [...]

Remote reboot or shutdown for XP

Every once in a while,you need to reboot a computer that is remote –services get stopped and some remote access tools don’t cooperate. If you have access into the network and the necessary domain credentials –this is your solution.


Allows you to shut down or restart a local or remote computer. [...]

TurboMeeting –Webinars,remote meetings and remote support

For most of us engineers,remote support is now the life blood of our businesses. It allows us to work from one location and fully support our customers without ever setting foot in their office. Over the years,there have been many great remote access tools –one of the first was PC Anywhere,then [...]