About this blog

This blog was created for anyone with an interest in the Avaya IP Office. As a user,you will find tips and information,as an installer,you will find ideas to help you do your job more efficiently. The causal maintainer will find helpful information to manage your phone system. For the sales person,there is information on what solutions work well for different circumstances.


September 2015
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Backing up Voicemail Pro the old fashioned way

OK,so I’m full of complaints and I do thing the old-school way because that’s how I learned it and I know it works. Hmmm,so what crawled up my…?

Avaya added a nice tool to back up Voicemail Pro. My only complaint is it does not give you a status as to what it is doing. OK,so it also saves it to a format you can’t easily dig into if you just want one part. So,here is my old-fashioned explanation of how to back things up the manual way.

First step:Export the call flow using the Voicemail Pro client application. Give the file an .mdb file extension to back up the entire call flow database.

Second step: Copy the Accounts,Names and Greetings folders from the c:\Program Files(x86)\Avaya\IP Office\Voicemail Pro\VM directory.

Third step: Copy the WAV files from the folder c:\Program Files(x86)\Avaya\IP Office\Voicemail Pro\VM\WAVS. Note:Do not copy any of the sub folders,such as en and enu (English and English US –for the English speaking world),as these are system folders and will be re-built if you have to do a re-install.

If you want to really save your bacon,copy these files to an external drive or a flash drive if there are not too many voice mails.

Fourth step: If the client is doing voicemail to email,check in the Voicemail Pro client menu Administration|System|General. Go to the email tab and make a note of the settings in SMTP Sender and SMTP Receiver. Passwords will not be visible,so be sure to check with your on-site IT person for any clarification.

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