About this blog

This blog was created for anyone with an interest in the Avaya IP Office. As a user,you will find tips and information,as an installer,you will find ideas to help you do your job more efficiently. The causal maintainer will find helpful information to manage your phone system. For the sales person,there is information on what solutions work well for different circumstances.

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Article Categories

IP Office Onboarding for support

Since Avaya has a new support model for the IP Office IP500v2 series of phone switches as of v8.0,the system has a new registration process. Part of that is getting the inventory file. To do this,follow these steps.

http://192.168.42.1 (or the IP address of your system) Select IP Office Web Management Login with [...]

IP Office Paging to Overhead Speakers and Phone Speakers

Before you get your hopes up,please let me crash them down first. If you have done any overhead paging on the Avaya IP Office,you should know that it is an art,not a science. It seems there are so many variables that can mess things up with overhead paging,so please believe me [...]

Avaya IP Office Release 9 –A penny of caution is better than a dollar of fixes

Close to the end of September 2013,Avaya will be releasing one of the biggest upgrades to the IP Office phone system,Release 9. Long past the merger of Nortel hardware with this platform,this release is marketing the ‘medium-sized’business client and focuses on using the VMware platform to support virtualization for the newer [...]

Avaya 2013 Q3 fixes for Customer Call Reporter 8.0 and 8.1

On Sept 30,2013,Avaya released Service Pack 6 for the IP Office pertaining to systems on firmware levels 8.0 and 8.1. As always,check the release notes for any pertinent fixes you or your clients may need.

There is another blog entry I just made regarding SP6,however,I feel a separate article is [...]

Avaya releases 2013 Q3 firmware update

On August 30,2013,Avaya released Service Pack 6 for IP Office systems in the supported 8.0 and 8.1 release family.

So,what should you do??? As always,check the service release notes that are in PDF format available on http://support.avaya.com (you will need a login) or http://www.iplabs.biz/AvayaGlobalTechTips.aspx and go to the bottom two entries [...]