I get a lot of requests for this information and it is buried in the Avaya IP Office Manager help file,but like anything else,you’ve got to know what to look for. Clients and peers ask me,“I have a professional voice over company recording prompts for may auto attendants. What format do I need to get from them?’It’s a very good question,because if you don’t get the right format,the audion will sound horrible,if it plays at all. Here are the specs for the supported WAV files.
So what do you do if you have a WAV file that you want to use for music on hold and it’s not in the right format? There is a program that comes with Windows XP and Server 2003 called Sound Recorder. You can open up a WAV file,then select File|Properties. Click on the Convert Now button and choose the right format from the drop down. Click OK then Save As.
I usually like to name the file something different so I have a copy of the original. Unfortunately,Microsoft didn’t include this handy application with Vista,Windows 7,or Server 2008,so you’ll have to go digging in the archives to find it. Otherwise,you will need to use another audio editing utility like Audacity to do this task.