About this blog

This blog was created for anyone with an interest in the Avaya IP Office. As a user,you will find tips and information,as an installer,you will find ideas to help you do your job more efficiently. The causal maintainer will find helpful information to manage your phone system. For the sales person,there is information on what solutions work well for different circumstances.

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Article Categories

Troubleshooting Voicemail to Email –embedded version

The IP Office has some fantastic tools to troubleshoot issues,however,when you are working on a system that uses embedded voicemail,your options are very limited. There is usually no computer working as an email relay or logging what happens.

It’s time to pull out the old standard troubleshooting tool that has stood the [...]

IP Office –Voicemail to email using GMail

This one is going to be a long one and may end up being a video tutorial. But for now,this documents the process used to get Voicemail to Email working using Google’s mail servers –GMail as our host.

Note:This post is only covering doing this with Windows Server 2008 R2. At some [...]

IP Office –analog trunks

General ideas on programming analog trunks

Teleephone number –when configuring an analog trunk on the IP Office,there is a field on the properties page that allows you to enter a telephone number. If you know or can determine what analog number is tied to that line,it is a great idea to enter [...]

IP Office Tip –Using an analog speakerphone to call multiple users

Step 1 Dial the first party you wish to speak with.

Step 2 Press the conference button or flash hook button. You should hear a stutter dial tone. Dial the second party you wish to speak with.

Step 3 When you are connected with the second party,press the conference button or flash hook button [...]

Avaya IP Office firmware bug? System name mailbox

A colleague told me about this one and I jumped on my system to verify it. So here’s a strange one…particularly noticed with IP Office firmware versions 7.0,6.1 and 6.0. The system creates a voice mailbox using the system name and could cause a conflict if you have a hunt group or user [...]

IP Office System Status –new tools

I must say that I am impressed with the Avaya IP Office System Status tool. Every release something new is added and since its release in v4,System Status has come a long way. This entry isn’t meant to cover the tool in detail,but to point out some things to users that may not [...]

Phone system buying disasters –part 1

Occasionally,I get emails advertising helpful tips about phone systems and what to avoid,etc…Some of these white papers are so vague to the point that they are not very useful. I think they ‘lead’the reader on a little.

Here’s an example…one of the ‘tough lessons’a c-level executive noted was buying [...]

IP Office call log –bug or not?

Here’s the scenario –a call comes into your phone…ring,ring,ring but you miss the call. Once you get to your phone,you press the log button,get the number and call them back…happy happy!

Unless,it’s a hunt group call…the log on the phone does not log it.

Bug or [...]

Search engine optimization –traffic reporting

There is a flurry of information about search engine optimization or SEO. In a nutshell,SEO is about getting your website on the first page of the major search engines when a certain set of words are entered that pertain to your business.

Before you do any SEO or pay someone to do it for [...]

Accidental 911 calls

It happens more often than we would like,but people do actually call 911 by mistake. We call it ‘fat-fingering’because we’re just in too much of a hurry and instead of dialing 9+1+phone number,we accidentally press the 1 button twice.

Of course a hang up happens right away –the ooops,I didn’t [...]