About this blog

This blog was created for anyone with an interest in the Avaya IP Office. As a user,you will find tips and information,as an installer,you will find ideas to help you do your job more efficiently. The causal maintainer will find helpful information to manage your phone system. For the sales person,there is information on what solutions work well for different circumstances.


August 2011
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Manually remove a Windows service

Warning –don’t do this unless you know what you are doing. It’s not a reversible proceedure. On occaision I have found the need to manually uninstall some applications because the uninstaller either doesn’t exist or it’s been so poorly written that it leaves stragglers behind. Usually,they are in the form of directories and [...]

Windows 7…miss HyperTerm?

You know,as cheesy as a terminal emulator program can get,I think HyperTerm takes the prize. However,the days of really needing a terminal emulator on a daily basis have long since faded about the same time dial up bulletin board systems went the way of the dodo bird when the world wide web [...]

Hacked and infected CCC server –a tale from the trenches

Today I was called to troubleshoot a CCC server. Over time,the system had been slowing down and showing signs of age,however a recent re-boot seemed to kick start the reports server. However,today,it was back to square one,no CCC reporter. Scratch head…

Step 1:Restart the CCCReporter service. Stopped and restarted [...]

Troubleshooting –using arp

On the physical layer,or layer 1,computers communicate by sending a string of electrical pulses across a wire. This layer,abstracting things a little,is sending binary 0′s and 1′s. Knowing this is fine,but it is still a little on the theoretical side of things and is likely to get you a blank [...]

Troubleshooting –using netstat and tasklist

Netstat is a great way to see what applications are using which ports. One of the typical questions I ask (myself) when troubleshooting is –what application is using what port? The first thing to do is run the netstat command,specifically

netstat -a

Try it out. You will see a list,probably fairly [...]

Remote Desktop keyboard shortcuts

RDP is a handy tool,but not all the keyboard shortcuts that you are used to on a normal direct console session work like you think they should. Here are some common ones.

Win:ALT+TAB RDP:ALT+PAGE UP Switches between programs from left to right. Win:ALT+SHIFT+TAB RDP:ALT+PAGE DOWN Switches between programs from right to left. [...]

Launch Remote Desktop in console mode

Some troubleshooting requires you to log into the server as a console operator,but that is difficult if you are remote or there is no monitor,keyboard and mouse connected to the system. This command line option opens up RDP as a console operator.

mstsc -v:servername -console

You can also add in a /F switch [...]

Using Telnet to check access to an email server

This is a troubleshooting task often needed when connecting a system to do voicemail to email. Often we find access information –server address/name,username,password aren’t correct. Best way to validate is to telnet into the server and check yourself.

1. Open a command prompt and type in telnet <servername or IP Address>25<enter>[...]

IP Office 400 series license keys –the dongle

If you want to run any licensed applications or features on the Avaya IP Office,you need a license. And to authenticate your license,you will need a dongle. On the 400 series systems,there are three kinds of dongles. Not all are interchangeable and one has a distinct advantages over others.

LPT –parallel [...]

The Legacy Avaya IP Office 400 series PBX

Do you have an older 406v2 or 412 IP Office system? Are you looking for a highly functional phone system? While no longer in production,these units can be obtained from a variety of sources on-line and still offer quite a lot of functionality.

Pros -

Price Spares availability Firmware availability through v6.1 No licensing [...]